Haven is a family-oriented leisure brand which currently operates a total of 40 Holiday parks, all located along the British coastline. These sites are used for seasonal holiday lets, with selected parks also offering properties for sale as permanent holiday homes. Haven parks offer either immediate or very close access to local beaches across England, Scotland and Wales and attract around 2.9 million guests each year. 22 sites also offer space for tourers, campervans or tents, 33 sites are designated as ‘dog friendly’ and over 25,000 privately purchased properties are currently owned on Haven sites. They are an official supporter of Team GB in the lead up to the now delayed 2020 Tokyo Olympics and are also the exclusive national charity partner of the RNLI. This involves fundraising and engagement with beach safety and the coastal environment across all parks through their ‘Coastal Explorer’ and ‘Nature Rockz’ activities.
Haven is part of Bourne Leisure Group, a privately held company owned in the main by the families of the three founders and headquartered in Hemel Hempstead. As of 2013, Haven generated revenues of approximately £271m and employed some 2,800 people. Current turnover is over £700m. In 2019 over £100m was invested on park amenities and modernisation across the portfolio following guest consultation. This included trialling new concepts at 5 parks, which may result in more extensive implementation to improve the guest experience.
Haven offers a range of accommodation (for up to 8 people) according to site location and geography. The full range consists of tents, caravans, campervans or motorhomes, static caravans, cabin/lodge/chalet and also glamping. This is in addition to guests bringing their own accommodation, which is available at some parks. Caravans upwards are equipped with TV, Kitchen and bathroom and are fully self-catered. They also offer a feature for holiday rentals where you can select your exact accommodation (subject to availability), when booking. Caravan and motorhome pitches come with electrical (EHU) and water hook-ups and some sites also offer wastewater disposal.
Onsite facilities of the parks include adventure golf, entertainment, pubs, golf courses, high and low rope course, supermarkets supplied by Co-op and a variety of dining venues. Swimming sessions must be booked, whether a guest or owner, but this can be done through the Haven App. You can also use the app to access what’s on listings.
Accessible and adapted caravans suitable for all are available, including wheelchair users and those with registered assistance dogs. The Haven website is compliant with Level AA of the Web Content Accessibility Guidelines (WCAG) 2.0. 9 of Havens holiday parks are especially suited for toddlers and under 5’s.
A full breakdown of park locations include: Blackpool (2), Cornwall (2), Devon (1), Dorset (4), Essex (1), Kent and Sussex (3), Lake District (1), Lincolnshire (2), Norfolk (4), Northumberland (2), Scotland (2), Somerset (2), Wales (8), Yorkshire (5). Ownership is available at all parks and grants access to extra features as well as being subject to some restrictions. For example, holiday parks are not open all year round, but there are different opening dates for holidaymakers and for owners.
As an owner, Haven Holiday homes cannot be used as your main residence but can be let and revenue used to pay rental fees. Owners can give passes to family and friends to stay or if letting they can access up to 100 passes annual (at extra cost) for other guests to stay. Dogs are allowed, but not all breeds. Caravans can be purchased, and Haven offers a range of payment options. In addition to purchase of loan repayment of property, owners must also pay an annual site fee as well as utility bills such as electricity, water, gas, insurance etc. Site fees include park maintenance, lawn mowing, rubbish collection, service support and 24 security. Alarms can also be fitted to holiday homes for additional security.
A brief history of Haven - In 1964, following an audit of a caravan park, accountant Peter Harris decided to invest in the leisure industry and purchased the Alberta caravan park in Whitstable, Kent with co-founder David Allen. John Cook later joined the organisation and in 1972 it was listed on the London Stock Exchange as Leisure Caravan Parks, before being sold to the Rank organisation for £20m in 1975. It was at Rank that the Haven brand was established.
Allen, Harris and Cook then began a similar business, Bourne Leisure and in 2000 they purchased the park operation – Rank Leisure from the Rank group for £700m. This transaction included 3 Butlins Holiday camps, Warner Leisure Hotels and Oasis Holiday Village as well as the Haven caravan parks. A period of consolidation followed in which 43 sites were sold to other holiday park operators including Oasis Holiday Village, which was bought by Center Parcs in 2001 and Haven Europe which was bought by Siblu for £250m in 2004. At this point all remaining parks were absorbed into the Haven Holidays brand and received substantial investment.
In 2015 two further parks were purchased and in 2019 Haven also bought Celtic Haven Spa Resort in Tenby, the first such property in their portfolio. It sits adjacent to and within walking distance of their main Lydstep Beach Holiday Village.